Terms of Service

By accessing and using TenantLink (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") are entered into between you and Tenancy LLC ("Company," "we," "our," or "us").

TenantLink is a property management platform that facilitates communication and services between property managers, residents, and service providers. Our services include:

• Maintenance request management
• Package tracking and notifications
• Community announcements and communications
• Event management and RSVP tracking
• AI-powered concierge services
• Professional service booking

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access
• Use for commercial purposes without authorization
• Harass, abuse, or harm other users

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

You retain ownership of content you submit. The Service and its content are owned by Tenancy LLC and protected by IP laws.

When you submit maintenance requests through our platform:

• You authorize us to share request details with property management and service providers
• You agree to provide accurate descriptions and allow reasonable access for repairs
• We are not responsible for the quality or timeliness of maintenance services provided by third parties
• Emergency requests should also be reported directly to property management

Some features of our Service may require payment. When you purchase paid services:

• You agree to pay all applicable fees
• Payments are processed by third-party payment processors
• Refunds are subject to our refund policy
• We reserve the right to change pricing with notice

Service provided "as is"

We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service.

Limited liability

Our liability is limited to the maximum extent permitted by law. We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data.

User indemnifies Tenancy LLC

You agree to indemnify and hold harmless Tenancy LLC from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

We may terminate or suspend your account and access to the Service at our sole discretion, without prior notice, for conduct that violates these Terms.

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms.

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.