Terms of Service | TenantLink

1Acceptance of Terms

By accessing and using TenantLink (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") are entered into between you and Tenancy LLC ("Company," "we," "our," or "us").

2Description of Service

TenantLink is a property management platform that facilitates communication and services between property managers, residents, and service providers. Our services include:

Maintenance request management

Package tracking and notifications

Community announcements and communications

Event management and RSVP tracking

AI-powered concierge services

Professional service booking

3User Accounts

Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4Acceptable Use

You agree not to use the Service to:

×Violate any applicable laws or regulations

×Infringe on intellectual property rights

×Transmit harmful, offensive, or inappropriate content

×Interfere with or disrupt the Service

×Attempt to gain unauthorized access

×Use for commercial purposes without authorization

×Harass, abuse, or harm other users

5Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

6Content & IP

You retain ownership of content you submit. The Service and its content are owned by Tenancy LLC and protected by IP laws.

7Maintenance and Service Requests

When you submit maintenance requests through our platform:

You authorize us to share request details with property management and service providers

You agree to provide accurate descriptions and allow reasonable access for repairs

We are not responsible for the quality or timeliness of maintenance services provided by third parties

Emergency requests should also be reported directly to property management

8Payment Terms

Some features of our Service may require payment. When you purchase paid services:

You agree to pay all applicable fees

Payments are processed by third-party payment processors

Refunds are subject to our refund policy

We reserve the right to change pricing with notice

9Disclaimers

SERVICE PROVIDED "AS IS"

We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service.

10Liability Limits

LIMITED LIABILITY

Our liability is limited to the maximum extent permitted by law. We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data.

11Indemnification

USER INDEMNIFIES TENANCY LLC

You agree to indemnify and hold harmless Tenancy LLC from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12Termination

We may terminate or suspend your account and access to the Service at our sole discretion, without prior notice, for conduct that violates these Terms.

13Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms.

14Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [State], without regard to conflict of law principles.