Privacy Policy
How we protect and handle your personal information
1Introduction
Tenancy LLC ("we," "our," or "us") operates the TenantLink platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.
2Information We Collect
Personal Information
- •Name, email address, phone number
- •Residential address and unit information
- •Payment information and billing details
- •Government-issued identification when required
- •Emergency contact information
Usage Information
- •Log data including IP addresses, browser type, and device information
- •Platform usage patterns and feature interactions
- •Maintenance request details and communications
- •Package delivery information and photos
Communications
- •Messages sent through our platform
- •Customer support interactions
- •Feedback and survey responses
3How We Use Your Information
We use your information to:
- •Provide and maintain our property management services
- •Process maintenance requests and coordinate repairs
- •Manage package deliveries and notifications
- •Facilitate communication between residents and property management
- •Process payments and billing
- •Send important notices and updates
- •Improve our platform and develop new features
- •Comply with legal obligations
4Information Sharing
We may share your information with:
Property Management Companies
Your landlord or property management company
Service Providers
Maintenance staff, delivery personnel, and other service professionals
Third-Party Services
Payment processors, cloud storage providers, and analytics services
Legal Requirements
When required by law or to protect our rights
5Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you terminate your account, we will delete or anonymize your personal information within a reasonable timeframe.
7Your Rights
Depending on your location, you may have the right to:
8Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
9Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10Policy Changes
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our platform.
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